Learning Outcomes

Stakeholders and Service Delivery

Continuous Improvement and Managing Quality

Quality and Team Building

Lesson Summary

In this module, you will learn how to identify the different stakeholders and manage their expectations before measuring the quality of health services. We cover the various stages of continuous improvement, the responsibilities of improvement facilitators and how to control quality.

Managing Quality and Service Delivery in Healthcare - Course Assessment

Learn how to manage the quality of service delivery to improve overall patient satisfaction in this free online course.

Managing Quality and Service Delivery in Healthcare

According to the WHO, one in 10 hospital patients in high-income countries suffer some sort of injury while receiving treatment. Low- and middle-income countries have 5.7 to 8.4 million deaths annually related to poor-quality care. This course will teach you how to manage quality care and offer safe, effective, and timely healthcare service. You will also study the theories of quality and explore team-building techniques.

10 Best Programming Courses for 2025

2U Lays Off Staff for the Sixth Time Since its $800M edX Acquisition

Can an AI Teach AI? Learning From an Avatar

6 Best Influencer Marketing Courses for Marketers

7 Best Autodesk Maya Courses for 2025: Exploring 3D Animation

Learn Something New: 100 Most Popular Courses For November

The Business of Online Education: A Deep Dive Into Udemy’s Financials

6 Best Node.js Courses in 2025

Harvard’s Intro to Python: Earn a Free Certificate

30+ Holiday Discounts & Online Learning Deals

Duolingo’s Reddit Community Revolts: ‘No Más’ to Unpaid Support

11 Best TypeScript Courses for 2025

Coursera Announces Layoffs, Stock Plunges Despite $100M Milestone

The Business of Online Education: A Deep Dive Into Coursera’s Financials

40+ Free Certificates from Wolfram U: Expand Your Computational Universe

Coursera’s $100 Million Thesis: Andrew Ng Will Think of Something